Terms & Conditions

CUSTOMER SERVICE
 
SOLOMAGIA Customer Service is available to answer questions about products, orders, returns, shipping, etc. ... by phoning +390721956055 every day from Monday to Friday during the time slots from 9:00 to 18:30 or by sending an email to info@solomagia.it for information or clarification.
 
GUARANTEED SATISFIED OR REIMBURSED
 
The customer has the right to return the merchandise within 10 days of receipt (withdrawal), provided that the products are unopened. Defective products must be reported to Customer Service within 10 days from the date of delivery.
 
PRICES
 
The prices quoted in the catalog SOLOMAGIA, published in the pages of this site, will cancel all previous versions, including versions published paper. The prices indicated are inclusive of VAT, unless otherwise specified, and no shipping costs.
 
ORDERS
 
Orders are accepted 24 hours on 24 filling out the form on the website, or e-mail address: orders@solomagia.it
 
When ordering please specify, if need, all billing data (name and full address and VAT number if applicable), and the quantity, the code and the shipping address (if different from it the billing).
 
EXECUTION ORDER
 
Orders are processed on average within 5 working days from the day following the arrival order. The guarantee of delivery and timing are a function of the guarantee offered by the courier used. In case of material partially out of stock (orders of multiple items), will be made ​​known to the customer the average time required for the provision of 'missing items (back order), subject to the normal delivery of the products available. The customer will be free to obtain a refund or wait for the new shipment of goods provisionally reported missing on time. In this case the shipment is free of charge.
 
METHOD 'OF PAYMENT
 
Payment must be made in advance or withdraw the commodity. The payment can be as follows:
 
- Credit Card via secure transaction platform PAYPAL account crediting "novaera@novaeraservizi.com". We accept all major credit cards in circulation: VISA, MASTERCARD, AMERICAN EXPRESS, POSTEPAY, DISCOVER, etc.
 
- Bank transfer in advance: in favor of NOVAERA srl - BIC : BCITITMM - IBAN : IT63G0306913308074003000321
 
In the event that the consumer wishes to pay by credit card, he may use the procedure to secure payment by PayPal, capable of ensuring the confidentiality of data provided by customers. For any further information and Legal Agreements refer the customer to visit www.paypal.com.
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