CUSTOMER SERVICE

SOLOMAGIA Customer Service is available to answer questions about products, orders, returns, shipping, etc. ... by phoning +390721956055 every day from Monday to Friday during the time slots from 9:00 to 18:30 or by sending an email to info@solomagia.it for information or clarification.


RIGHT TO WITHDRAW

The customer has the right to physically return the goods within 10 days of receipt (right of withdrawal), provided that the products are intact as received and so it can be sold again. Originally sealed packs, such as decks of playing cards, are not allowed as returnable if they are returned open. Explanations and instructions for magic tricks are obviously an essential part of the added value of every single item sold. For this reason, therefore, as a logical consequence, returns are not allowed after having obtained the relative "secrets" of the games' tricks.

The shipping costs for the returned goods for the right to withdrawal are charged to the buyer as per current legislation. Defective products must be reported to Customer Service within 10 days from the delivery date. In this case shipping costs are the responsibility of the seller.

The decks of open cards whose protection and / or seal is removed can not be returned. The trick decks specially crafted by the magical manufacturers can not be returned, being bunches subject to particular wear as well as containing educational material related to explanations of tricks and games of prestige and relative peculiarities. The boxes of cards received damaged due to evident transport trauma can obviously be returned and then replaced, provided that they maintain the sealing and the relative cellophane intact proving that the damage was in transport and not for use. If the client, despite the evidence of transport damage, proceeds to open the decks of cards, agrees to keep the articles in any case, regardless of the status of the relative boxes and their contents.

It is also reiterated that for obvious reasons DVDs, articles with video and / or textual explanations and books, are not returnable because they can be copied and they are educational material in relation to explanations of "secrets" of magic tricks.
Exceptions are obviously provided only for replacement in the event of a defect in the eventual combined gimmick.


ORDER PROCESSING

 Orders are processed on average within 5 working days from the day following the arrival of the order. The guarantee and timing of delivery are a function of the guarantee offered by the courier used. In case of material partially out of stock (orders of multiple items), will be made known to the customer the average time required for the provision of the missing items (back order), subject to the normal delivery of the products available. The customer will be free to obtain a refund or wait for the new shipment of the items provisionally reported as missing. In this case the shipment is free of charge.


PRICES

 The prices quoted in the SOLOMAGIA catalog, published in the pages of this site, will cancel all previous versions, including versions published on paper. The prices indicated are inclusive of VAT, unless otherwise specified, and they not include shipping costs.


PAYMENT METHODS

- Credit card :  VISA, MASTERCARD, AMERICAN EXPRESS, POSTEPAY, DISCOVER, etc. (via Paypal platform)

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- Paypal : account credited novaera@novaeraservizi.com


- Bank transfer, account holder :

NOVAERA srl
Intesa San Paolo bank
BIC : BCITITMM
IBAN : IT63G0306913308074003000321


In the event that the consumer wishes to pay by credit card, he may use the procedure to secure payment by PayPal, capable of ensuring the confidentiality of data provided by customers. For any further information and Legal Agreements refer the customer to visit www.paypal.com.